Client Service

Client Service

Clients are a priority for Sullivan Willoughby. They inspire us to take chances by forming trustworthy alliances with experienced lawyers and consultants, thus providing peace of mind through time-tested expertise, and offering insights to help solve legal and business situations. We are fearless in our pursuit of innovative legal and consulting solutions, as well as world-class service delivery and client experience.

Client service entails more than just providing excellent legal service and responding quickly to our clients' business demands. Our goal is to establish ourselves as reliable business advisors who clients can rely on now and in the future. We also feel that the manner in which we provide legal services - that is, our clients' overall experience with us - is just as important as the service itself. Our firm-wide dedication to service excellence recognizes that every employee contributes to the firm's success, and it is reflected in the nature of customer interaction with every employee. We are also dedicated to promoting diversity within the business, which makes us a stronger and more vibrant firm that can better serve our clients.

We work together to help customers achieve their goals by merging the best-matched knowledge and resources from across our global platform. Our legal and consulting professionals work with a wide range of customers, from start-ups to multinational organizations, to provide full-service assistance that is tailored to each company's specific needs.

Our lawyers are guided by our commitment to provide excellent service to our clients all over the world. We devote all of our firm's resources to each of our clients, and we prioritize their needs.


We get to know our clients' businesses, goals, and requirements.

Instead of taking questions at face value, the Sullivan Willoughby team makes a concerted effort to assist and understand the business. We want to know what is at the heart of the issue and what is most important for the client.

We are committed to creating and implementing cost-effective and innovative solutions.

The Sullivan Willoughby team is committed to providing unmatched responsiveness and attention to detail, as well as paying close attention to client needs and concerns.

We stick to the agreed-upon scope, budget, and timeframe.

Sullivan Willoughby's lawyers are very attentive, always concerned about their clients' interests, and have a strong business awareness, knowing exactly what their clients' commercial goals are and advising them on how to attain them.

On a timely and proactive basis, we engage with clients and collect regular feedback from them.

Sullivan Willoughby is closely in contact with their clients, receiving feedback from them, training their associates in client care, and rewarding their partners for providing it.

We work together effectively across offices and practices.

One of Sullivan Willoughby's greatest strengths throughout the practices is that we operate as a unified system, regardless of location.

A culture dedicated to uncovering and then exceeding client expectations is at the heart of Sullivan Willoughby's excellent client service performance. Sullivan Willoughby is one of the few companies that invest in ongoing training for all of its lawyers, from associates to senior partners, on how to provide great client service.